VISITING HOURS & PARKING
Due to the evolving situation with COVID-19, the visitor policy is modified at all facilities as follows, effective 12:01 a.m. on September 21, 2022.
Visitors are allowed into the hospitals or clinics under the following circumstances:
(refer to subacute policy for visitation in the subacute facility)
- Visitors shall not walk around the hallways of the facilities and must go directly to and from the patient’s room.
- All approved visitors should remain in the patient’s room during visitation and limit their movement throughout the facility as much as possible.
- In rooms or areas with multiple patients, 6-foot distancing shall be maintained among visitors who are not in the same household and facility personnel if more than one patient has a visitor at the same time. If distancing cannot be maintained, the number of visitors may be restricted.
- Each visitor is expected to physically distance from healthcare personnel and other patients/residents/visitors that are not part of their group when in the facility.
- Persons who are providing advocacy, spiritual services, or legal assistance to patients may be permitted to visit in addition to the visitors permitted by this policy, if such persons comply with all requirements of this policy.
- All visitors shall be required to wear a surgical mask (or cloth mask for mass vaccination and testing sites) or they may wear a higher-level mask or respirator, such as an N95, KF94, or KN95, at all times while in the facility, including while in the patient’s room, in accordance with current Universal Guidelines for Masking Patients, Visitors, and Staff. Visitors are encouraged to bring their own masks that are comply with this policy, but if not, a surgical mask will be provided upon arrival.
- All visitors will be screened before entering the facilities each day and will not be allowed in the facility if they have a temperature of 100⁰ F or above, are showing any COVID-19 symptoms, or indicate that they feel sick. Visitors who have tested positive for COVID-19 within the prior 10 days or who had close contact with a person who has tested positive for COVID-19 within the prior 10 days may not visit, although exceptions may be made after Day 5 of isolation or quarantine on a case-by-case basis for visitors who can show a negative COVID-19 PCR or antigen test collected within the prior 24 hours. The patient may identify an alternative visitor who meets all requirements. Please refer to Screening for Patients and Visitors Prior to Entry into Hospitals/Clinics guidelines and Universal Guidelines for Masking Patients, Visitors, Staff.
- All visitors will receive a visitor badge identifying that the visitor has been screened and the date of screening. The visitor badge will be checked by staff upon initial entry and any subsequent entry into the facility to ensure that all visitors have been screened appropriately and that all visiting is in accordance with the requirements of this policy, including that the individuals confirm they are the identified visitors for the day or otherwise eligible to visit. Visitors shall be asked to drop off their visitor badges at the screening station when their visitation has ended each day for proper disposal.
- Visiting of COVID-19 positive adult patients is generally not allowed. Exceptions may be permitted at the discretion of the care team for urgent patient care needs if the requirements of this policy are met, and the Visitors Section of the current Guidelines for the Use of Personal Protective Equipment While Caring for Patients in Hospitals and Clinics During COVID-19 Pandemic (“PPE Policy”) are followed including, but not limited to, PPE requirements and counseling about exposure risks. Visiting for COVID-19 positive pediatric patients is permitted subject to requirements of the PPE Policy.
- Visiting Hours are subject to change and are at the discretion of the facility. Exceptions should be made by the patient’s clinical team to allow expanded visiting hours as needed for patient care and urgent situations. Current visiting hours for allowed visitors are as follows:
- 11 am to 8 pm for general visitation
- 8 am to 8 pm for rehabilitation unit
Up to two visitors at the same time (can be different people throughout the day) for pediatric patients, including PICU, NICU, and the Burn Center.
All adult patients may have up to two visitors at the same time (can be different people throughout the day). These visitors must comply with all other provisions of this policy, except as noted below:
- Ambulatory procedures in acute care settings: Up to two visitors may accompany an adult patient to and from surgery. The visitor(s) will be allowed to stay with the adult patient until the patient is taken into surgery/procedure per standard protocol. The visitor(s) can wait in the waiting room until patient is out of surgery, and then stay with the patient in the post recovery area once patient is cleared to have a visitor come back.
- Patients at End-of-Life: Up to two visitors at the same time may visit the patient if the patient is expected to be within 12 hours of end of life.
- Patients with Physical, Intellectual, Developmental Disabilities or Cognitive Impairments: In addition to the two visitors permitted during Visitor Hours, one visitor may stay with the patient outside of Visiting Hours and overnight while the patient is admitted as needed to assist.
- Labor and Delivery: Up to two birth partners or support persons for patients in the Labor and Delivery Unit for the duration of the stay and on the postpartum floor. In addition to the birth partners, a doula may be permitted to be present if prior arrangements have been made with the care team and the doula complies with the requirements of this policy. Visiting on postpartum floor is subject to the same requirements as other adult units identified in section 4.
- Outpatient Clinics or Services and Procedures (including Emergency Department, Ambulatory Clinics, and Outpatient Services in the Hospitals): Up to two visitors may accompany patient to an outpatient appointment or visit.
Vendor representatives: With the approval of the Director of Materials Management or designee, or the Director or Deputy Director of Facilities, or designee, the minimum necessary vendor representatives needed to support operating room and surgical procedures, to respond to critical bid projects, for construction, maintenance, repair, moves, and extraordinary biomedical equipment support, and to implement contractual requirements such as in-service training, equipment maintenance and installation that are urgent and cannot be accomplished using phone or video conferencing. All vendors entering the facilities must comply with the County’s vaccination requirements for contractors.
COVID-19 Mass Vaccination and Testing Sites, Locations, and Areas: At the discretion of site staff, children and adults are allowed to accompany persons receiving a COVID-19 vaccine or test at any of the community mass vaccination or testing sites, areas, or locations.
Virtual visitation through Facetime and similar options is encouraged and may be facilitated for patients on a case-by-case basis. With the limitation of visitors, it is expected that the patient’s attending physician, surgeon, or designee will continue to contact the patient’s designated family member or surrogate decisionmaker daily, and upon completion of surgery, with updates on the patient’s care.
To assure the best patient care, visiting hours vary by department. Please call the main hospital number, (408) 848-2000, to ask the area your loved one is staying.